Everything done to a high standard
I wouldn't recommend them to anyone. Not even for a tyre check. The service was meant to be while I wait, change of drive belt. I waited for two hours, then I took my car and found on the journey back that the hazard lights for the alternator were flickering. This wasn't there before I gave them my car. I noticed that there was new bolts on the alternator and the engine cover!!! although as far as I know changing the drive belt does not involve doing anything with either!! I went back on the same day, and asked for a manager. I got two persons who treated me as if I was trying to trick them to fix something already broken. They insisted that the car was like this before, although I later found that none of them was involved in fixing my car. They tested the car and found that the alternator was not charging. I explained that I am a long distance commuting doctor, and I couldn't have reached them if the alternator was broken before they changed my drive belt. Their reply was that electric appliances can break anytime!!! Then gave me a quote for a new alternator 245 GBP. In my view, they have done a poor job, and their customer complaint handling had the attitude of accusing the customer until proven otherwise. I am currently considering taking this further with the Retail Motor Industry Federation, the Vehicle Builders and Repairers Association Ltd, or the low claims court
Excellent service, recommended
Stoneacre Middlesbrough is part of one of the country's fastest growing motor groups. The company was first incorporated on the 21st December 1994 and started off as a used vehicle retail operation in...
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WhoCanFixMyCar.com member since 10 Jun 2011
Stoneacre Middlesbrough is part of one of the country's fastest growing motor groups. The company was first incorporated on the 21st December 1994 and started off as a used vehicle retail operation in Scunthorpe in May 1995. We look forward to receiving your enquiries.
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