Stoneacre Middlesbrough is one of the countryÔÇÖs fastest growing motor groups. The company was first incorporated on the 21st December 1994 and started off as a used vehicle retail operation in Scunthorpe in May 1995. We look forward to receiving your enquiries.
Everything done to a high standard
I wouldn't recommend them to anyone. Not even for a tyre check. The service was meant to be while I wait, change of drive belt. I waited for two hours, then I took my car and found on the journey back that the hazard lights for the alternator were flickering. This wasn't there before I gave them my car. I noticed that there was new bolts on the alternator and the engine cover!!! although as far as I know changing the drive belt does not involve doing anything with either!! I went back on the same day, and asked for a manager. I got two persons who treated me as if I was trying to trick them to fix something already broken. They insisted that the car was like this before, although I later found that none of them was involved in fixing my car. They tested the car and found that the alternator was not charging. I explained that I am a long distance commuting doctor, and I couldn't have reached them if the alternator was broken before they changed my drive belt. Their reply was that electric appliances can break anytime!!! Then gave me a quote for a new alternator 245 GBP. In my view, they have done a poor job, and their customer complaint handling had the attitude of accusing the customer until proven otherwise. I am currently considering taking this further with the Retail Motor Industry Federation, the Vehicle Builders and Repairers Association Ltd, or the low claims court
Excellent service, recommended