Top Tips: How garages can stay in touch with their customers

Stephen Wright, 3 years ago

5 min read

  • Advice
  • tips

Shell have developed some handy workshop guides to to keep you and your customers safe during the on-going disruption caused by COVID-19

Guide Contents:

How to Stay in Touch with Customers

Contactless Car Servicing

Shell Covid-19 Library

How to stay in touch with customers

When face-to-face social interactions need to be limited and social distancing measures adhered to, it is important that workshops have safe, quick and easy digital channels to connect with customers.

Reminder: reassure customers that you’re open for business and that you have adapted processes to keep customers and staff safe, as well as enabling online appointment booking and customer enquiries.

Below are some examples of social media platforms that can serve as digital shopfronts for your business and will allow you to maintain service and stay connected with your customers and employees virtually when necessary.


Why not create a WhatsApp Business Profile to showcase your products and services. Connect with your customers easily by using tools to automate, sort and quickly respond to messages.

Click here to find out more.


Facebook has a free suite of tools that can help you create a Facebook Business page. This will enable you to provide customers with important information, updates and receive and respond to messages.

Click here to find out more.

If you’d like more information about using social media Shell have also created a downloadable PDF with up to the minute information about the many social media channels available. 

Click here to download ‘Connecting with Customers Through Social Media’.

We’ve included some snapshots of the PDF to give you more idea of what information is available:


Contactless car servicing

Shell have also created a step-by-step guide for garages on how best to set up contactless servicing for your workshop:


This handy gif features steps 1-9 shown above and takes only a matter of seconds to post. Click here to download the gif.

Top tip: Remember to upload and send messages over Wi-Fi to save business costs!

The Shell COVID-19 library

All of the Shell assets used above, and more, are available free of charge for Shell Helix Service Specialist garages to download from their library here.

If you're a garage that hasn't yet joined the Shell Helix network, but are interested in doing so, simply contact [email protected].

Important Note: Please note this information is for guidance only and should not be seen as a formal recommendation by Shell. Any use of the guidance, tools and platforms described should comply with the terms of use which govern such tools and platforms.