How garages can keep vehicles safe during Covid-19

COVID-19 (Coronavirus) continues to affect the ways in which we all live our lives. For garages, this means challenges around maintaining customer communications at a time where face-to-face interactions are limited.

Content Guide

Educating Customers About Vehicle Safety

How to Clean and Maintain Your Car

Workshop FAQs

Educating Customers About Vehicle Safety and Maintenance

Staying close to your customers can be challenging in these times. With face-to-face interactions limited, it is even more important to find different ways to reach out to your customers.

For example, you can demonstrate expertise to your customers by giving them useful tips and advice or reassure them that you’re open for business and they can contact you for assistance.

To support your customer communications, we’ve come up with a checklist to educate customers about vehicle safety and how they can still look after their vehicle while it’s not being used.

Not using the car for a long period might lead to some safety risks: e.g. dead battery, bald spots on tyres or brake disc corrosion. Our checklist provides customers guidance on what to check when using their car or motorbike less and to visit a mechanic when using them regularly again.

Share the checklist with your customers via email or simply print and attach it when you’re handing documents to them.

You can download this checklist to share with customers.

How to Clean and Maintain Your Car

We have also created an animated GIF with top tips on how to clean and maintain cars. If you have your own online channels, please download now to use on Social Media or Messenger Apps.

Click here to download the GIF

Workshop FAQs and Sample Answers

Finally, frequently asked questions about your workshop. We have provided sample answers to some of the most commonly asked questions. Please ensure you tailor them to your workshop circumstances and reflect the national or local government advice and regulations in your area.

If you find these useful, you can download from here.

If you have any questions or would like to reach out to the Shell Team, please contact us on [email protected].

If you're a garage that hasn't yet joined the Shell Helix network, but are interested in doing so, simply contact [email protected].

NOTE: Please note that the information conveyed in this communication is a guide only and should not be seen as a formal recommendation by Shell. Any use of the tools and platforms described should comply with the terms of use which govern such tools and platforms. Please also note that any lockdown rules and regulations should be adhered to.