Policies And Procedures

This Code of Conduct sets out certain standards which Whocanfixmycar.com Limited ("FixMyCar", "we", "us" or "our") expects all Mechanics who use this Website and the Service made available through it, to adhere to when using the Website and Service and dealing with Drivers.

This Code of Conduct forms part of and should be read in conjunction with our Terms of Use and any capitalised terms used in this Code of Conduct should be given the meaning given to those terms in the Terms of Use

By registering with us and/ or using our Service, Mechanics agree:

  • To provide us and Drivers with an accurate description of their garage business, proprietor details and the automotive services that they offer;

  • To ensure Quotes communicated to Drivers are informative, accurate, comprehensive and that they are not misleading;

  • To ensure that they have the appropriate resources, equipment and knowledge to carry out work for which they are providing Quotes;

  • To deliver a thorough, professional, customer-centric experience to Drivers at all times;

  • To ensure, where possible, all fitted car parts and components are new, unused and of good quality;

  • To ensure any additional work, that might be required, is not carried out without the prior authorization from the Driver;

  • To provide an itemised invoice and receipt to Drivers of all checks carried out and components and car parts fitted;

  • To ensure any disputes that arise with Drivers are resolved in a fair and timely manner;

  • To report to FixMyCar all new customers and new work that has resulted from Quotes submitted via the Whocanfixmycar.com Service.

  • To ensure you protect and only use Driver information supplied to you in a manner consistent with data protection laws and our Terms and Conditions.

This Code of Conduct was last updated on 1 November 2018.