Policies and Procedures

Table of Contents

What are Cookies?

Cookies are small files that are placed on your computer, smartphone or other device when you access the internet.

Why are cookies essential to the WhoCanFixMyCar.com Website?

This website, along with most other major websites, uses cookies. We use cookies to distinguish you from other users of our website. Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site and help us improve the user experience. Without cookies enabled we cannot guarantee that the website and experience whilst visiting are as we intended it to be.By continuing to browse the site, you are agreeing to our use of cookies.

Types of Cookies that may be used on our website

  • Strictly necessary cookies.These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies.They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies.These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies.These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
How WhoCanFixMyCar.com uses cookies

At WhoCanFixMyCar.com we use cookies in the following ways:

  • To monitor and manage our website traffic
  • To authenticate the user whilst they are using the website
  • To identify if the user is a Driver or a Mechanic so we can tailor the website experience and function for the user
  • To help handle events on our site and optimise the user experience, like completing the forms to request a quote for the driver, and showing the services page to the mechanics
  • To help show onscreen alerts, including popups for tracking quotes
  • We also use Google cookies that are created and used by Google Analytics and other Google products for account, web-session and authentication management
  • We may use cookies also to understand how our advertising campaigns and promotions within WhoCanFixMyCar.com website is working to improve our site design, offers and promotions.
  • To create adaptive, personalized banners/ads that display relevant offers (such as recommendations of our products and services that you might be interested in) when you visit other websites, such as social media websites.

More detail on specific cookies is provided below.

Cookies we use
Cookie referenceTypePurpose
partnerTargetingTo identify where users that have visited our website have also interacted with our third-party partners
desiredUserRoleFunctionalityTo identify if users of the website are drivers, mechanics or other users
browserAlertSeenFunctionalityTo identify if a user has viewed browser alerts that we have created
cookiesPolicyAlertSeenFunctionalityTo identify if the user has already accepted our cookie policy. If they have then it doesn’t show the message again
isSideMenuMinifiedFunctionalityTo identify whether menus on the website have been opened or closed
njf_fpStrictly necessaryTo track the process of resolving forgotten passwords
partner-session-keyFunctionalityTo facilitate user sessions where they relate to traffic from our third-party partners
showQuotesAlertTimerFunctionalityTo operate a timer for showing quotes for jobs posted
showQuotesAlertIdFunctionalityTo track and identify a specific alert for a quoted job
driverSurveyShownFunctionalityWe have in the past done driver surveys. This makes sure the driver only gets shown the survey pop up if they have not already seen it
jobNoteShownFunctionalityTo track the user through posting a job on the website
gclidAnalyticalTo record the unique click Id from Google Adwords and stamp it on a job if one is posted
gclid_ppcCampaignAnalyticalTo monitor and track users that have interacted with the website as a result of pay per click campaigns
gaSentAnalyticalTo enable tracking within Google Analytics
leave-servicesFunctionalityTo track users leaving certain sections of the website
leave-postjobFunctionalityTo track users leaving the job posting section of the website
sreffTargetingTo track where users that post jobs on the website have visited from
_reffTargetingTo track where users that post jobs on the website have visited from
getsetrefTargetingTo track where users that post jobs on the website have visited from
Third party Cookies
PartnerPurposeLinks to more information
Google AnalyticsTo help us analyse how our users use our website and services



Google MapsTo facilitate the use of maps within the website that detail locations of garages, amongst other things


Google AdwordsTo track conversions from Adwords


CloudflareTo enhance security measures where users are behind a shared IP address


TwitterAs a medium to talk to customers and to measure effectiveness of campaigns


SteelhouseTo monitor traffic for remarketing purposes. This has not yet been rolled out but is live so that sufficient data is ready for a potential go live.


HotJarTo measure and understand user experiences


NewrelicTo facilitate faster page loading and optimised experience of using the website


Microsoft BingTo measure conversions from Bing Ads


FacebookAs a medium to talk to customers and to measure effectiveness of campaigns


How to control and delete cookies

If you wish to restrict or block the cookies which are set by us, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit  www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer (including those from this visit) as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual.

To opt out of being tracked by Google Analytics across all websites visit  http://tools.google.com/dlpage/gaoptout.

If you use your browser settings to block/amend all cookies (including essential cookies) you may not be able to access all or parts of our website, or restrict the experience you have.

This Cookies Policy was last updated on 12 June 2020.