1.How soon can I use my Breakdown Cover ?
You can use the roadside assistance straight away as long as you haven’t already
broken down, in which case you won’t be able to.
2.Do you cover caravans ?
If the vehicle is immobilised due to a covered breakdown when towing a caravan or trailer,
we will arrange for your caravan or trailer to be taken near to the repairer.
If your caravan or trailer has a breakdown, we can arrange for it to be recovered,
but you will be responsible for the costs
3.Can I buy just short term cover if I’m travelling to Europe ?
No. It’s an annual policy only.
4.Is there an age limit on the vehicles you’ll cover ?
Up to 15 years old for Silver, Gold and Platinum Cover and up to 10 years old for European Cover.
5.Do I have to pay for call outs ?
No. However, there is a limit of 5 call outs per annum.
6.What should I do if my vehicle breaks down ?
Call 0330 124 3557 to talk to one of our team who will assist you.
7.How will you decide whether or not to repair my vehicle at the roadside ?
We’ll do everything we possibly can to get your vehicle fixed to enable you to get to your destination.
If we can't get you going the help we can offer depends on your level of cover.
With our Platinum and Diamond cover, we’ll take you to a destination of your choice.
Our other levels of cover will take you to the nearest garage.
8.What happens if my car needs repairing at a garage and the garage is closed ?
If the garage is closed & it can’t be left on the forecourt it would go back to one of
our depots & then redelivered in the morning. For national recovery it would go to a
single destination of the customer’s choice.
If it’s to a repairer & they are closed it could be delivered the following day.
9.Can I choose where my car is repaired ?
We will recover your vehicle to the nearest garage if you have Silver or Gold cover,
if you have Platinum or Diamond we will recover your vehicle to a UK destination of your choice.
If you then wish to have it repaired elsewhere, you would have to arrange for the vehicle to be
transported to a different garage - this would not be covered under your policy.
10.Am I covered if I run out of fuel ?
Yes – but you will need to pay for the fuel provided at the roadside.
11.Can I cancel my policy ?
Within 14 days you can cancel your policy (as long as it has not be used) and receive a full refund. After 14 days, no refund will be issued.