1.How soon can I use my Breakdown Cover ?
You can use the roadside assistance straight away as long as you haven’t already
broken down, in which case you won’t be able to.
2.Do you cover caravans ?
Your Cover includes cover for any caravan and trailer you’re towing up to a weight
limit of 3.5 tonnes and size limits of 7 metres long, 3 metres high and 2.3 metres wide.
3.Can I buy just short term cover if I’m travelling to Europe ?
No. It’s an annual policy only.
4.Is there an age limit on the vehicles you’ll cover ?
Up to 15 years old for Silver, Gold and Platinum Cover and up to 10 years old for European Cover.
5.Do I have to pay for call outs ?
No. However, there is a limit of 5 call outs per annum.
6.What should I do if my vehicle breaks down ?
Call 0330 124 3557 to talk to one of our team who will assist you.
7.How will you decide whether or not to repair my vehicle at the roadside ?
We’ll do everything we possibly can to get your vehicle fixed to enable you to get to your destination.
If we can't get you going the help we can offer depends on your level of cover.
With our Platinum and Diamond cover, we’ll take you to a destination of your choice.
Our other levels of cover will take you to the nearest garage.
8.What happens if my car needs repairing at a garage and the garage is closed ?
If the chosen repairer is closed and you choose to have the vehicle taken to your home,
we’ll collect it the next day (or whenever is convenient for you) and take it to the chosen repairer,
all as part of our service.
9.Can I choose where my car is repaired ?
We will recover your vehicle to the nearest garage if you have Silver or Gold cover,
if you have Platinum or Diamond we will recover your vehicle to a UK destination of your choice.
If you then wish to have it repaired elsewhere, you would have to arrange for the vehicle to be
transported to a different garage - this would not be covered under your policy.
10.Am I covered if I run out of fuel ?
Yes – but you will need to pay for the fuel provided at the roadside.
11.Can I cancel my policy ?
Within 14 days you can cancel your policy (as long as it has not be used) and receive a full refund. After 14 days, no refund will be issued.