Join FixRated
Exceptional garages from the UK’s most trusted garage network.
In a competitive industry like auto repair, standing out can be tough. The FixRated network exists to showcase and support garages committed to delivering exceptional service.
What is FixRated?
FixRated is FixMyCar’s approved garage network. It connects drivers with garages and repairers who take pride in upholding the highest standards in the auto repair industry.
FixRated garages must meet our criteria for exemplary workshops, with excellent customer reviews and industry-recognised customer service processes. In return, members receive numerous benefits to help them win more jobs and grow their businesses.
The benefits of joining FixRated
1. Boost your credibility Accreditation through The Motor Ombudsman (TMO) enhances trust. Display the TMO and CTSI-approved logos proudly on your marketing materials, website and FixMyCar profile.
2. Personalised support A member of our National Accounts team will be available to support you and your business as a FixRated garage.
3. Increase visibility Our platform highlights FixRated garages to drivers, elevating your position in listings and promoting your reputation for quality service.
4. Win more jobs Expand your opportunities with third-party fleet and warranty work. Eligible garages will be identified through the FixRated assessment.
5. Expert tips and advice Receive emails including a wide range of business management advice and tips exclusive to FixRated garages.
6. Upskill your team Access to the latest training modules from our partners.
7. Showcase your standards Receive physical FixRated merchandise to display in your workshop and a digital badge to use online, reinforcing your commitment to excellence.
FixRated, in partnership with The Motor Ombudsman
As part of our FixRated network, you’re required to be accredited by The Motor Ombudsman (TMO), which comes with additional benefits and support for your garage.
Being accredited to The Motor Ombudsman and its Chartered Trading Standards Institute-approved Code of Practice for Service & Repair is a ‘kitemark of quality’. It shows that your business is committed to meeting the high expectations of consumers, helps raise standards across the industry, and enables an open and transparent way of doing business.
TMO provide benefits like:
Unlimited access to TMO’s Alternative Dispute Resolution (ADR): Quickly resolve customer issues with expert support, avoiding costly legal disputes.
Enhanced recognition: Promote your business with a profile on The Motor Ombudsman’s Garage Finder and use TMO and CTSI-approved logos on your website and marketing materials.
Access to expert training: Upskill with training modules on consumer law, data protection, ADR, advertising, and contract law to stay compliant and competitive.
A unique, customisable profile page on TMO’s Garage Finder: Your online Garage Finder listing will provide another great way to promote your business to the many consumers searching for an accredited business.
Prestigious awards: Compete for TMO’s Garage Star Awards. Winners receive £2,000 in vouchers and recognition at the CTSI Hero Awards.
Drive excellence in auto repair
Join FixRated to become part of an exclusive network that showcases the best in the business. With our backing, you’ll gain more visibility, trust and opportunities to grow.
How to join
Joining FixRated is simple. Our assessment process ensures your garage meets our standards and equips you with everything you need to succeed.
- STEP 1Register your interest
- STEP 2We’ll be in touch with more information
- STEP 3Start the assessment process
What happens if I wish to refund my TMO membership?
Garages can claim a refund from TMO within 14 working days of purchase. However, should the garage end up in an ADR process in this time, they will not be eligible for immediate removal until the ADR process is completed.
What does it mean if I am unsuccessful in my FixRated application?
The garage will still have access to their current FixMyCar jobs, and we can work with them to help make them qualify for FixRated.