Friendly, very prompt and reasonable cost. Will be using again in the future.
I had AIS 24/7 out to replace my front brakes as a labour only job,as I supplied the parts. The fella turned up on time and carried out the work as agreed. There was a slight problem which he advised was going to make the duration and cost of the work slightly more than anticipated. That was fine and he completed the work and assured me everything was fine. The work was carried out in Newbury on a Thursday. I travelled back to Luton that evening,worked in Peterborough on the Friday,took my kids to football in the van over the weekend and returned to the job in Newbury on the Monday which was when I noticed one wheel nut hanging on by the last thread and one missing altogether. I took a photo and sent it straight to the mechanic and he told me it was dangerous and not to drive it!! I had already done over 500 miles in the van at this point! He assured me he would be back with a new wheel nut the next day (after I tightened them up again myself). Despite repeated calls and texts from myself to him,I have heard nothing at all from him. Apart from being dangerous this is completely unacceptable. I have since purchased a wheel nut and made my van safe again but as you can imagine I am very unhappy with both the quality of the work and the mechanics attitude since.
nice guy named tom, kept me in the loop 100%. yet to try it out but I'm sure it will be a good job :)