We think the job was carried out diligently (we'll find out in the upcoming says/weeks), however the people running the garage have absolutely *no* idea about the existence of this website and if you present them the printed email with the quote they are absolutely clueless and need to manually create a new files on their computer. This is pointless, confusing, and error prone.
Repair was completed quickly and communication was great to keep me updated.
Tried to overcharge me, and had to persist to have quoted price honoured. Didn't stamp the service book, despite leaving it where they asked, and them telling me on delivery that it was back on the passenger seat. Was promised someone would be back out "in the next few days" to stamp it when collecting other vehicles, but still waiting 11 days later. The place is a nightmare to get to in rush hour, which is why I paid extra to have it collected and delivered in the first place. They did give it a complimentary wash inside and out, which is good - although they only washed half of the outside, which left it looking a bit odd. They collected the car over an hour later than the time-window indicated, which luckily wasn't a problem, and cited the reason as being that they'd delivered a new car with the wrong number plate, which I think probably sums them up.