Automotive Components Specialist Ltd

I first saw the reviews on who can fix my car and decided to take the plunge. What a guy. Patrick from the get go was extremely helpful. Explained the process and said my car would be ready in the evening. He messaged me and said my car was all good and gave suggestions that could be done in the future.. Picked my car up and talked me through any questions I had. I would recommend this garage and will return for all my future car troubles. Thanks again

Patrick was sterling. A real professional, very personable and a pleasure to interact with. The cost was very reasonable (its an old car and needed a bit of work doing) and the job was completed in good time without any issues. I'll be coming back next time. Thanks mate

Patrick picked up the car in a couple of days as arranged. He had the car for 2 weeks whilst waiting for the dashboard to be refurbished by Ford. During the two weeks he never once called when he said he would. I would have to call him for an update and to be fair he normally picked up. Anyway eventually after nearly 3 weeks Patrick returned the car to me at about 10.30pm. The next morning I decided to take the car to work only to discover that my sat nav holder, portable jump starter and locking wheel nut key were all missing. I checked the boot to see if they were there and then discovered that the boot parcel shelf was also missing. I contacted Patrick and he told me he would check the workshop. After a week of chasing Patrick, his driver came round and left the portable jump starter without jump leads or its original box under the welcome mat. As jump starter had clearly been used and other stuff were still missing I immediately called Patrick to explain my unhappiness and that I will be writing a review of the service. He admitted that they were not in the workshop and that he would replace them free of charge as well offer me free complimentary service so there was no need to write a bad review. He came down the next day with a damaged parcel shelf for me to use whilst he ordered a replacement and also replaced the portable jump starter. The wheel nuts were to be replaced during the free service. He didn't turn up for the free complimentary service which we arranged for two weeks later. I contacted him and apparently he telephoned the day before to confirm pickup yet I had no missed calls, voicemail or text message from EE. I contacted him again to ask for the wheel nuts and to forget the free service. His family member then apparently dropped the wheel nut set through my letter box at 3.15pm which I never received. I've now had to spend almost £170 to replace stuff lost by Patrick. To say I'm unhappy would be an understatement.