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79 quotes provided this week
Blackwater Autoworks
Independent Garage

Blackwater Autoworks

  5 / 5
189 bookings  View reviews
 Unit 2, Beck Industrial Estate , Blackwater Way , Aldershot , GU12 4DJ
Member since May 20, 2016
Established 2008
Or
79 quotes provided this week

Badges

Gold Customer ServiceGold Customer Service

About us

Being in the trade since 2008, where we started in a small back street garage, we have learnt a lot. The Motor trade is a very saturated market with lots of vendors; from franchised dealers and fast fit centres to small independent garages. The competition is tough with everyone claiming they are better than the rest. Here at Blackwater Autoworks, we do not talk about how much better we are, nor do we brag how we can ‘take care of all your motoring needs’. With the fast pace of technology and the wide variations of cars on the road, it is impossible to know everything, even for a specialist who focuses on only one particular brand. It is always a catch-up game, even for the bigger franchised dealersHere at Blackwater Autoworks, we are clear and simple as to where we stand. We all want the same thing – a simple and happy life. We want to contribute to our community, and we do this by striving to be one of the respectable and reputable independent garages in our area. We continue to work on our craft by investing in the latest technologies and never stop training ourselves to be better technicians. We do this to keep a thriving business with happy customersWe understand that customer service is at the forefront of it all. Flashy facilities or an endless list of accolades doesn’t mean anything to you if you feel like you didn’t get the value for your money. We want to make our customers feel valued and listened to. When you are dealing with us, we will always make sure you get the service/product you thought you would receive, and we are getting a happy customer. We only make promises we can keep, even if it means we have to say NO. Occasionally there is a job which is beyond our capabilities, so we would prefer to advise you on what to do next, rather than take your money and not get the job done correctly. ‘Quality over quantity’ is definitely our ethos, so we only put out work that we are proud of. Once you hand over your car keys; we understand you are putting your trust in us, and we promise to carry out any job to the best of our abilities. We also know that if we break that promise you are never coming back. Till this day we have not spent any money on big marketing campaigns but gratefully relied on our happy customers’ word of mouthThank you for visiting our page.
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Reviews

5 / 5
5 Stars
 39
4 Stars
 2
3 Stars
 0
2 Stars
 0
1 Stars
 0

Based on 41 reviews.

Driver

carl

 5 / 5
 carl recommends this garage

07/12/2018

 Verified

Front and Rear Pads and Discs, BMW 5 Series

Really friendly guys helpful and understanding would go back for any other work or recommend
Driver

Alan

 5 / 5
 Alan recommends this garage

04/12/2018

 Verified

Cambelt, Vauxhall Vectra

Price exactly as quoted, Friendly polite staff who collected and dropped off the car. A really nice touch was the video of the work showing the new part in the car and the old one out - gives that confidence that the work has been done.

Opening times

Industry accreditations

RMI
Good garage Scheme

Services we offer

   Servicing and MOT
   Breakdown and Recovery
   Tyres, Wheels and Tracking
   Diagnostics
   Clutch and Gearbox Repairs
   Brakes and Exhausts
   Electrical and Batteries
   Engine and Cooling
   Security, Locking and Keys
   Air-Con, Heating and Cooling
   Interior, Audio and Navigation
   Windows, Windscreens and Mirrors
   Steering and Suspension

Facilities

   We collect and deliver
   Customer waiting room
   Customer WIFI
   Refreshments

Other info

   4 Ramps
   We repair LCVs, Fleet Vehicles
   MOT Facilities
   Will fit customer-supplied parts