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C. E. M. Day Limited - Swansea Road
Main Dealer

C. E. M. Day Limited - Swansea Road

  3 / 5
4 bookings
 Swansea Road, Garngoch, Swansea, SA4 4LL
Member since March 30, 2015
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About us

The team to go to for service you can trust, at a price you can count on. Here at HiQ we are part of C. E. M. Day Limited we aim to provide you with an unrivalled experience when servicing your vehicle. Our service promise to you is simple: no surprises or hidden extras…and the very best people looking after your car. At HiQ Gorseinon we sell and fit great tyres and offer: MOTs, servicing, exhausts, brakes and batteries. We also offer motorists mobile tyre roadside assistance. Operating within a 15-mile radius from the centre, the mobile tyre service can be accessed by calling the centre. The service is also extended to local business accounts requiring on the spot repairs
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Memberships

Ford UK

Reviews

3 / 5
5 Stars
 1
4 Stars
 0
3 Stars
 0
2 Stars
 0
1 Stars
 1

Based on 2 reviews.

Driver

Matthew

 1 / 5

20/04/2017

 Verified

Full Service, Ford S-Max

Well this had been an "interesting experience." Thought i would save myself some hassle by using this website and get some quotes from local garages. This was only good in theory. I added all my details to the system including the registration and therefore the age of the vehicle. When i accepted C.E.M Day Ford's offer (I have a Ford), i contacted them and the standard price of my major service leapt to £305. C.E.M Ford explained that they charge 0-3 years old vehicles a "scheduled service" to use against the warranty, and £215 for a "Major service" for those out of Warranty or more than 4 years old. The difference between Scheduled and Major is A) the name and B) a pollen filter. Other customers may be happy with this arbitrary arrangement, but as a first time Ford Customer, it left me with a bad taste. The official reason for the price lift is to attract customers with cars older than 4 years old (and repel those who have just forked out on new ones?) In regards to the quotation of £215 increasing to £305 on contact, CEM ford explained this was due to them not knowing the age of the vehicle when making the quote. Who can Fix my car .com have explained that the referral to C. E. M FORD contains the registration of the vehicle and therefore they can tell the age of the vehicle. who can fix my car .com said, businesses do not have to honour the quote they give, making the website a little redundant? In the end I became "that customer," as I could over hear them talking whilst they transferred my call. In fairness to me, if someone jumped the price of your haircut by £90 you would not be happy to pay, why should it matter if its a car Garage? Pollen filters do not cost £90. I feel fully welcomed to FORD.
Driver

Peter

 5 / 5
 Peter recommends this garage

15/04/2015

 Verified

Cambelt Change, Ford Puma

I would highly recommend this garage. They were very helpful, professional and gave excellent value for money. I will definitely be using them again.

Opening times

Industry accreditations

Motor Ombudsman

Services we offer

   Servicing and MOT
   Bodywork, Dents and Smart Repairs
   Breakdown and Recovery
   Tyres, Wheels and Tracking
   Diagnostics
   Clutch and Gearbox Repairs
   Mobile Mechanics and Services
   Brakes and Exhausts
   Electrical and Batteries
   Engine and Cooling
   Security, Locking and Keys
   Air-Con, Heating and Cooling
   Interior, Audio and Navigation
   Windows, Windscreens and Mirrors
   Steering and Suspension

Facilities

   Customer waiting room
   Customer WIFI

Other info

   We repair LCVs, Fleet Vehicles
   MOT Facilities