This was my first visit to Car Diagnostic Services Ltd for a whole clutch system replaced along with dual mass flywheel replacement including parts with & labour with 12 month warranty. The whole experience could not have been better. From booking in the car including pick up and delivery with peter who was brilliant. I was kept informed at all times of progress. I was made to feel like a real customer , not just a person who owned a BMW. The way I was treated was one of the best customer service experiences I have had in past 10 years of owning BMW motoring. Peter has clearly got the team working as one which makes you feel great about choosing Car Diagnostic Services Ltd to manage and deal with your car. Well done and thank you.
I highly recommend Peter and his team. Although I was initially slightly sceptical as I had never delt with CDS before. I even went to their garage half way through the work to make sure they were legitimate and to check on the work. All I can say is that I will only be using them from now on for my entire family's car and van needs. The quote was for £360 for a new clutch but the car needed quite a lot of other work that I was happy to be completed locally. But after they collected the car their communication was impeccable with video messages to demonstrate any new discoveries. They were exceptionally patient with me whilst I deliberated the options. In the end I had all of the outstanding work carried out by Peter and his team who were very kind to do the vast majority of the work for free with me only paying the cost value of the parts (I checked the car parts price with europarts and I could not buy them cheaper than they supplied them to me for) they even washed and valeted the car and delivered it back to me on time as promised. In short they saved me a lot of money, gave me an absolutely first class service, delivered far more than they promised and provided consistantly excellent communication throughout. I encourage anyone reading this to not hesitate but put their trust in this garage; they have more than earnt mine.
The service I received was excellent. They collected the car and dropped it off all in a day, they made sure I was happy with the work before asking me to pay. And finally they called me to make sure they could drop the car off in advance so I could make sure I was in. I would definitely use them in the future.