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Independent Garage
Custom Werks
3.8 / 5
141 bookings View reviews
MARSHALL YARD, TROUT ROAD, WEST DRAYTON, UB77RS
Member since October 8, 2016
Established 2003
Badges
Bronze Customer Service
Aircon SpecialistAbout us
Custom Werks are BMW/Mini Specialists, we also undertake other German cars, with extensive experience of engine rebuilds and all major and minor mechanical repairs as well as MOTs and Bodywork.
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Memberships
VARTA Battery Specialists
Reviews
3.8 / 5
5 Stars
14
4 Stars
3
3 Stars
0
2 Stars
0
1 Stars
5
Based on 23 reviews.
Lewis
5 / 5
Lewis recommends this garage
24/10/2020
VerifiedFront Pads and Discs, BMW 3 Series
I recently used this garage for a full service on my BMW 320i SE and they did a splendid job,the quality of service was great and friendly, so i have choosen to used them again.
Mr
1 / 5
11/10/2020
VerifiedClutch Replacement, MINI Hatch
Mini Cooper NEW clutch, rebuild kit and oil...well apparently They did my gear box, well that’s what they said. The whole experience was awful as no response to quotes, messages, asked to do 2 other jobs that were never done. Collected the car 4 weeks later,breakdown within 1 hour on road, no cooling material nor oil in engine, found parts loose when opened the hood and a bolt lying in the back that wasn’t attached. It damaged my engine, loss of time and revenue, had another mechanic look at it and they completely scammed me and rude ignorant replies. VERY expensive repair for about £2000 + so had to send car to scrapyard. They blaming other workshop and that it was due for check up but they left me dry.they didn't even bother to check any other issue, like little children had to told what to repair ! This is the way they work and not taking any responsibility for what they have done!Scammers! 2 months later still waiting for an invoice, that was promised on the day via email. As previously said Stay away from that place!! No courtesy car was offered nor did the quote match the end price
christopher
5 / 5
christopher recommends this garage
20/08/2020
VerifiedEngine Management Light, Mazda Mx-5
Brilliant quick fix. Expertly done !
Marcin
0 / 5
25/07/2020
VerifiedCambelt and Water Pump, Alfa Romeo Giulietta
They did my cam belt, got 2 years warranty for it. 2 months later,breakdown on road,cam belt has been loosed, got damaged my engine,very expensive repair for about £1000.They blaming other workshop where it's been only oil topped up as they didn't even bother to check this when cam belt has been fitted in! This is the way they work and not taking any responsibility for what they have done!Scammers! Stay away from that place!!Opening times
Services we offer
Servicing and MOT
Diagnostics
Clutch and Gearbox Repairs
Mobile Mechanics and Services
Brakes and Exhausts
Electrical and Batteries
Engine and Cooling
Air-Con, Heating and Cooling
Steering and Suspension
Hybrid and Electric Vehicles
Facilities
We collect and deliver
Courtesy car available
Customer WIFI
Refreshments
Other info
1 Ramps
We repair