Based on 73 reviews.
Vehicle Health Check, Audi A6I booked my car in for a RAC Car Health Check at Salek's Motors, Southampton. The appointment was at 0900hrs on 12 Jul 21 and I had delayed my start time at work to drop the car off on my way to work at the Royal South Hants Hospital. I arrived at 0845 as I was unsure whether I had found the correct place. The workshop doors were open and there was a man in his late 50s, wearing overalls and drinking a cup of tea in a Reception that was also open. When I entered, I was greeted by "We don't open until nine" from the chap in overalls. I explained why I was there but got exactly the same response so I left and said that I would return at 0900hrs. Sitting in the car outside, I watched as several people arrived and entered the premises, presumably to start work at 0900. At 0901, I re-entered the Reception where the previous chap had been joined by a much younger chap in overalls, also drinking a cup of tea. Neither of them spoke to me so I stood in front of the empty Reception desk and listened to the phone ringing, hoping that someone would make a move to answer it. Neither of the chaps in Reception moved and no-one came out of the back room where it sounded as though people were having their breakfast. There were no vehicles in the workshop, ready to be worked on, or part way through servicing and no-one seemed at all interested in doing any work. At 0905, I decided not to waste any more time and left for work. Now, I work in the NHS where we pride ourselves on being helpful and courteous while trying to deal with people as efficiently as possible, often in very stressful circumstances. I would expect nothing less from any other service industry, particularly when there is competition for people's custom. Salek's Motors proudly display their RAC Approved Garage sign behind reception but, quite frankly their approval does not reflect positively on the RAC. I would never consider taking my car to this garage again but I am prepared to go to another of RAC "approved garage" for a free Car Health Check as they can't all be this bad!
Clutch Replacement - Mobile, Ford TransitI sent my van to the garage with a tow truck, after letting them know it's coming they then say it's too large when it arrives. After they knew all the details of the van.
Full Service, Toyota Aygoexcellent service and amazing customer relation. i have not gone anywhere else since I found Saleks Motors
Cambelt and Water Pump, Mitsubishi L200Very professional service, trustworthy and Reliable would recommend. Will use again.