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Surrey Auto Care
Independent Garage

Surrey Auto Care

  3 / 5
42 bookings
 Unit 4, Chessington Auto Care,, Chessington Business Centre, Cox Lane, Chessington, KT91SD
Member since January 30, 2020
Established 2014
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GB

About us

At Surrey Auto Centre, we aim to help our customers by providing MOT testing, servicing and vehicle repairs at affordable prices. Having been established since 2012, our team has the experience and skills to provide all forms of car repairs and servicing including MOT testing, bodywork, mechanical repairs, car servicing, diagnostics and accident repairs.
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Reviews

3 / 5
5 Stars
 2
4 Stars
 0
3 Stars
 0
2 Stars
 0
1 Stars
 2

Based on 4 reviews.

Driver

April

 1 / 5

19/10/2020

 Verified

Clutch Replacement, Land Rover Freelander

Currently in proceedings of taking Surrey Auto Care to court. My Car needed the clutch replaced, I phoned Surrey Auto Care and they advised they would fix the clutch for a total of £500 and they would pick up the car. Surrey Auto Care advised i would get the car back the next day, this was incorrect i waited 3 days and had to phone them everyday chasing them. They dropped the car off with a big scratch on the back, they would only let me pay via cash no card payments. They also changed the price last minute and added another £60 on. I had big trouble getting an invoice from them, I made several phone calls over a week and i finally got the invoice sent through. As i had so much trouble i had recorded all of our telephone conversations as i knew something wasn't right. The clutch was slipping so i took it to another company who advised not only was it not fitted correctly and the slave cylinder was missing and it was also an old clutch they had fitted. I also had various other problems with the car due to their negligence. The damage they caused is over £1000 to fix. I have all the parts and pictures and a detailed report from the new garage I used. I have sent them letters and emails advising of the damage and they have just ignored me. Worst garage i have ever used.
Driver

Nick

 1 / 5

01/09/2020

 Verified

Car Won't Start - Mobile, Ford Focus

I have paid £550 to have my car repaired (they kept the car for 2 weeks at garage which was very odd). I have repeatedly requested an invoice with a breakdown of costs and a receipt...I am still waiting 2 months later. After collecting it ‘repaired’ the first time, it broke down within 24hrs. They came back to collect it and held on to the car another 2 weeks. It turned out that the initial repairs had done nothing to resolve the issues. Once confirmed ready second time, I returned to collect it and it broke down again on my way home. They clearly had no clue what the issue was but proceeded to do some repairs which were not necessary and charge me for something which resolved strictly nothing. This is unacceptable, when you hand your vehicle over to a professional, you expect a professional service. This was far from and I am out of pocket for £550 which they have made no effort to recompense, not even partially.
Driver

Luxman

 5 / 5
 Luxman recommends this garage

13/03/2020

 Verified

Oil Change, Jaguar Xj

Very professional, car was picked up promptly, within 2 hours it was diagnosed and next day delivered back. I was kept in the loop during the repair, so need to chase them up. Highly recommended!
Driver

Brian

 5 / 5
 Brian recommends this garage

06/03/2020

 Verified

Overheating Problems, Jaguar Xj

Very happy came to my home to fix the car and got the job done

Opening times

Services we offer

   Servicing and MOT
   Air-Con, Heating and Cooling
   Bodywork, Dents and Smart Repairs
   Mobile Mechanics and Services
   Windows and Windscreens
   Alloy Wheel Refurbishment
   Brake Repairs
   Clutch Repairs
   Electrical and Batteries
   Tyres, Wheels and Tracking
   Breakdown and Recovery
   Security, Locking and Keys
   Diagnostics
   Exhaust Repairs
   Interior, Audio and Navigation
   Engine and Cooling
   Steering and Suspension
   Hybrid and Electric Vehicles
   Wing Mirrors
   Safety Components
   Gearbox Repairs

Facilities

   We do mobile work
   We collect and deliver
   Customer waiting room
   Refreshments

Other info

   2 Ramps
   We repair LCVs, Motorcycles, Fleet Vehicles
   MOT Facilities