Policies and Procedures

Our Price Match Promise.

If you book a service or repair through WhoCanFixMyCar.com, we’ll match an equivalent price from elsewhere in your local area (“Price Match Promise”), subject to the following terms and conditions:

  • Any equivalent quote/price (the “Comparison”) must have been obtained in writing prior to making a booking through WhoCanFixMyCar.com (the “Website”) and not more than 14 days prior to the booking date on the Website
  • Any Comparison must be like-for-like and satisfy the following criteria as a minimum:
    • Comparison must include parts and labour for the work to be performed
    • Parts must be new and original equipment ("OE") equivalent and stated as such on the Comparison
    • Comparison option must be located within 5 miles of your home postcode
    • Comparison must be for the same work to be performed on the same vehicle, not as part of a wider bundle offer
    • Comparison must not include any offsets or discounts that are personal to the individual – i.e. the Comparison must be one that is available to any potential customer and not provided by an operator that is in the process of closing down or an administration
  • Any additional work that is required to be performed outside the original job booking and content of the Comparison will not be covered by the price match
  • If the Comparison is considered like-for-like, we will pay you the difference between the Comparison and the lowest quote offered to you on our Website for the job that you had completed (the “Price Match”)
  • If other aspects of the Comparison are not considered like-for-like, we reserve the right to decline any Price Match

To claim for the difference in price between the lowest quote offered on our Website for your booking and the Comparison, email [email protected] within 14 days of completing your booking on the Website with the following information:

  • Scanned PDF copy of the Comparison, complete with:
    • the letterhead/address of the garage
    • the vehicle details (make/model/year/registration number)
    • the work to be performed
    • confirmation that new OE equivalent parts would be used
    • split of labour and parts cost as part of the price breakdown denoted in pounds sterling
    • the date of the quote/price (not to be more than 14 days prior to the booking made on the Website)
  • Scanned PDF copy of the invoice for completed work against the booking you made through the Website, complete with:
    • the letterhead/address of the garage
    • the vehicle details (make/model/year/registration number)
    • the work to be performed
    • split of labour and parts cost as part of the price breakdown
  • Your contact details (telephone number and address)

We reserve the right to withdraw this Price Match Promise or change these terms and conditions at any time. It applies to the UK only. If your claim is successful, we will send you a payment for the Price Match.

Please make sure to read the other Terms and Conditions on the Website, which apply at all times.

These Price Match Promise Terms and Conditions were last updated on 30.01.2020.