Important notice: by using the Website you agree to the collection, use and disclosure of your information under the terms of this policy. If you wish to withdraw that consent, please refer to the relevant section below.
The Website is operated by Whocanfixmycar.com Ltd (“We”, “Us” or "WCFMC"). WCFMC is a limited company registered in England and Wales under company number 07455738 and has its registered office at Ye Olde Hundred, 69 Church Way, North Shields, NE29 0AE. Our main trading address and principal place of business is at Collingwood Buildings, 38 Collingwood Street, Newcastle upon Tyne, Tyne and Wear, NE1 1JF. We are registered at the Information Commissioner’s Office in the UK under reference ZA018191.
Please see how to contact us below.
We collect information to provide better services to all our users. This can range from an email address to information on how you interacted with the Website.
We use the information We collect from all our services to provide, maintain, protect and to improve those services, to develop new ones and to protect WCFMC and our users. Where We collect personal data, We only process it for one or more of the following reasons:
Information is used in the following ways:
Email - We send a variety of emails to you, both as Drivers and Mechanics and as other consumers of services in our Website. These include other services you may have subscribed to or purchased, such as breakdown cover, or repair finance.
Some of the emails We send you are part of the functionality of how the Website and our services work, for instance We inform you if you have received a Quote if you’re a driver. If you are registered as a Mechanic, We may send you renewal notices etc. We categorise emails of this nature as transactional emails. They are intended to give you information in relation to the requests you are making in the system and prompt a response from you to those requests.
Other types of emails that We may send you may be marketing-related emails. If you register with us as a Driver or Mechanic or via another service we offer (breakdown cover etc.) and have consented to receive such information, We may use your details to provide you with, or permit selected third parties to provide you with, information about goods, services and offers that We feel may interest you.
For details on how to change your consent to receive these emails, refer to the Your Rights and Choices section of this policy.
The other type of emails we may send to you is regarding interaction with WCFMC staff and may result in our requesting more information from you about certain matters, or providing you with an update on your account etc.
Telephone - as disclosed above, Mechanics who respond to your request will also be given access to the telephone number you have provided so that they can contact you to discuss your requirements and their quotation. Likewise, Drivers are able to access Mechanic telephone numbers in order to call them and enquire about the quotes they have received.
Please see the section below on how to manage your telephone communication with Mechanics.
Drivers may also be called in connection to other services they actively purchase from WCFMC. These calls will be for functional purposes related to those purchases, such as liaising with the Driver on their breakdown, or service plan booking.
WCFMC staff may also use both the Mechanic and/or Driver telephone numbers to transfer calls to either party, to assist us in our analysis of completed bookings, to make enquiries on behalf of Drivers to Mechanics and to assist us in any dispute investigations We may conduct. Additionally, We will use Mechanic telephone numbers to conduct account management calls, sales calls, and other calls to Mechanics on behalf of WCFMC or our partners.
WCFMC may monitor, record, transcribe, store and use communication between Drivers and Mechanics and their communications with Us. We will only use this information for the following:
If you register as a Mechanic with Us you are acknowledging and accepting the following;
Feedback - if you are a Driver and post Feedback, the content of the Feedback will be published on our Website. Mechanics will also have the right to post replies to any Feedback posted and the content will be published on our Website. All Feedback will be posted at the discretion of WCFMC in accordance with our Feedback policy.
If you register with Us We may use your information to contact you for feedback on your use or our products, services or the Website.
Mechanic Listing Information and other information you provide Us as a Mechanic – if you are a Mechanic, We will publish the details of any Listing you create on the Website. As a Mechanic you should not include any contact details for your business within your public profile on the Website, as this will be published at the discretion of WCFMC.
As a Mechanic you may be asked to provide supporting information in relation to your business and identity. We will only use this information in relation our internal approval process, and for any products you are wishing to purchase from/or via our partners, such as motor trade insurance. We may also use any additional information you provide us for any legal or regulatory obligations We may be under in connection to your business and the services We provide.
Billing and Account Management - We use your data to help administer your accounts, both as a Driver and Mechanic.
As a Driver we will use your information to process payments for additional services you may purchase from WCFMC or our partners that use WCFMC systems to provide you with services you have purchased.
Site Usage Analysis - We may use and analyse the information We collect so that We can administer, support, improve, optimise and develop the Website and the products and services We offer. This information could be related to your activity on the Website, types of work listed, quotes, regional data, car make/model data and other patterns that are collected from both Jobs being posted by Drivers and Quotes provided by Mechanics.
Other ways we may use your data - We may use your data to investigate complaints. We may receive, requests from official government/local government bodies and law enforcement authorities and to help Us identify and fix issues with our systems.
PLEASE NOTE: This policy is not intended to place any limits on what We do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable Driver or Mechanic.
We may share your information with other users of the Website in the ways described in the How We Use Your Information section. We may also share your information in other ways described below.
Working with third party referrers of visitors to our website and third-party suppliers to our Mechanics - If you have visited the Website as a result of a referral link or integration with a third-party site with which We hold a commercial relationship, such as another automotive website or price comparison platform, We may share selected elements of your information with that party, such as your vehicle registration number, during the process of regular reporting and verification of our commercial relationships with them. We will only share this information to the extent that it is required to confirm that relationship and only with the partners with which a relationship has been tracked by our system.
Mechanics may choose to take advantage of commercial partnerships We hold with suppliers of vehicle parts, or businesses of a similar nature, to procure supplies for the completion of the servicing or repair of your vehicle. We may share selected elements of your information with those partners, such as your vehicle registration number, during the process of regular reporting and verification of our commercial relationships with those partners. We will only share this information to the extent that it is required to confirm that relationship and transaction.
By registering to use the Website you are consenting to Us using cookies in the ways described in our Cookies policy.
You may be able to configure your browser to restrict cookies or block all cookies if you wish. However, if you disable cookies you may find this adversely affects your ability to use certain parts of this Website.
If you are a Driver and request Mechanics to provide Quotes or undertake work for you, you understand and agree that those Mechanics (and not WCFMC) are solely responsible for their use of your information. Whilst We ask all Mechanics to act responsibly and to comply with all applicable data protection and privacy laws We cannot accept any responsibility for their use of your information. If you are a Driver and have questions or concerns about any Mechanic's use of your information, please raise the matter with the Mechanic in question in the first instance.
If you would like to then raise your concern to WCFMC please contact Us at [email protected]
During the course our business activity We have to hold certain personal data about you, e.g. email addresses, etc. As such We will operate in accordance with data protection laws in maintaining, protecting, and using your personal data.
This means you will have certain rights and choices on how We interact with you. Some of the choices you have in respect of how We may interact with you regarding marketing are detailed below.
You have the choice to opt in or out of receiving any marketing email from Us and any third party at any time. To change your permissions for marketing email please see the attached link.
If you are a Driver and wish to remove your telephone number from the system, you can email Us at [email protected] and We can remove your active number from our system records. We may ask you for supporting evidence of your identity, before We remove the telephone number from our main system. Note: This may make it difficult for Mechanic to quote correctly on your job and they may request your telephone number via our messaging/chat systems. If you put contact details into any message you send the Mechanics We may not be able to prevent the Mechanic from holding your details in their own records. Any personal information you supply in our messaging/chat system you do at your own risk.
Under data protection legislation you have certain rights regarding your personal data. For more information on what rights you have please see the Information Commissioners website at http://www.ico.gov.uk.
Some of the rights you have with your personal data are detailed below.
You have the right to see what personal information is held with Us. In order to do this, you will have to submit a Subject Access Request Form to Us by post. To request the form and the supporting evidence you will need to provide to prove your identity please email [email protected].
You have the right to have any personal information errors We hold corrected. You can do that via updating your profile information, or requesting that changes be made in our systems via email. We might ask you to submit supporting evidence of your identity before We comply with any request.
You have the right to ask for your personal data be deleted or de-identified within our systems. In order to do this, you will have to submit a request to us via email to [email protected]. We might ask you to submit supporting evidence of your identity before We comply with any request.
Please consult the ICO website for all your rights, and under what conditions WCFMC may refuse certain requests.
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. We will retain your information for as long as We need it for the purposes set out in this policy, or as otherwise required by law.
If you follow a link from any part of the Website to another site, this policy will no longer apply. We are not responsible for the information handling practices of third party sites and We encourage you to read the privacy policies appearing on those sites.
We use service partners that are signed up to the EU-US Privacy Shield framework. To learn more about the Privacy Shield program, refer to https://www.privacyshield.gov.
When We share data, it may be transferred to, and processed in, countries other than the country you live in. These countries may be subject to different laws than those in place within the UK. Where We disclose personal data to a third party in another country, We put safeguards in place to ensure your personal data remains protected.
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data, or to a third party where We have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses , or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties). For further information, please contact us using the details set out in the Contact us section below.
Our Data Protection Officer is Mr William Robinson.
Please feel free to contact Us if you have any questions about this policy or if you wish to exercise your information rights about any personal data you have shared with Us, or that we might hold.
For general enquires you can contact by email at [email protected].
If you wish to contact Us in regards to a complaint please email us at [email protected]
If you wish to contact Us in regard to exercising your information rights please contact us at [email protected]
You can also write to Us at
Whocanfixmycar.com Ltd, Collingwood Buildings, 38 Collingwood Street, Newcastle upon Tyne, Tyne and Wear, NE1 1JF