Excellent service car was picked up and returned the same day went in for new clutch the mechanic who returned car was extremely polite and explained everything to us
It’s an absolute pleasure to have positive feedback which really gives us the opportunity to move further Step up our service. We look forward to assisting you in future. Much appreciated.
This is a company that is completely incompetent, run by thugs, and have no clue about vehicle maintenance or customer service. I was left without my van for 6 months. When it did pass the MOT I had to collect the van myself despite there commitment to collect and drop. The price kept creeping up and it was very insulting to be repeatedly told that Sprinter Van's are rust buckets and not worth repair or MOT. If you have any common sense or value your time, money and sanity. Keep away and don't touch this garage with a barge pole. If you do, don't say I didn't warn you!!
In short we are quite shocked to witness such an embarrassing lingo used by this customer especially after we carried out an almost impossible task on his originally booked vehicle which he failed to state had numerous hidden damages but as it is we had to work around it and with a hefty discount as well. However, Tariq never mentioned how impressed he was with the original work that we carried out and upon delivery of that vehicle he asked us to collect one of his vans which was parked on a public road with no MOT and road tax. After some hesitation I had no choice but to drive the van back to the garage which had almost zero fuel and stalled in the middle of busy road where I had to refuel (cost never paid to us). Frankly speaking Tariq is correct in regards to the state of his van as it required almost endless amount of welding and complete new suspension to put through the MOT. We had completed the work successfully and requested Tariq if he could collect his van from us since due to Christmas period and especially Guildford being out of our normal collection/delivery zone we could not have any reasonable response and stuck with a medium wheel based van on our premises for 3 consecutive weeks only to get a phone call from wcfmc that Tariq had complained of our service and lack of commitment. I understand that we are in a cut throat business where one has to keep up with all the perks of service industry but I am quite disappointed to know that after all that we had done to put both these vehicles back on the road successfully and by just not having to deliver one of the vehicles back due to logical reasons Tariq failed to mention that he did not want to even reimburse the cost of fuel yet he chose such drastic remarks only to hurt our image that we pride ourselves with. We believe in honesty and high quality of work and wish Tariq best of luck in future. Many thanks
Yes I would recommend them , Sadie lady I spoke to first was very helpful And kept me up to speed on how the car was going , ok the final price was higher but they have to add on vat , and in a Kia Sedona I know it’s not easy job to do a cam belt and water pump , was in couple days extra due to unfor seen things at the time , also Adam the mechanic explained to me about what needed to be done , too top it off had phone call this morning 7/2/19 to ask if all was ok
Much appreciated Mark. Although I am currently away but I’m glad they kept you informed. We look forward to assisting you in future also. Many thanks
Very pleased with the service I received today from this garage and will come back again in the year! Great advice and honesty with my diesel leak feel much safer on the road, Thanks again Adam !
Much appreciated. We look forward to assisting you in future. Many thanks
Amazing service very fast
Looking forward to assisting you in future. Best regards
Nice work, thanks Suhail.
Much appreciated. Will definitely try to assist you better in future. Best regards.
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