This MOT/interim service was a chaotic experience. Garage failed to collect my car in the morning as promised, after a few calls (no one answering the phone) they returned my call after I left a message. Car was collected mid morning but not returned with no communications. I phoned 7pm to enquire as to where it was and was informed it had failed MOT and was still on 'the ramp'! I had an urgent appointment the next day. The owner promised to return the car next day / late morning with necessary work completed and re-test. After numerous calls from me (again, no communication) the car was eventually returned early evening. I understand the garage may have been experiencing staff shortage issues, but the main issue here was lack of information. Funnily enough lines of communication dramatically improved when they were chasing payment with numerous call/texts over the following days. No mention of the inconvenience or loss of earnings. My one previous experience with All4wheels was positive, but on this particular occasion they fell short.
As since you are our valued customer we feel disappointed to note you have had a bad experience with us however I would like to highlight that although nearly most of the Mot/service jobs we carry out are completed within the same day but if for some reason the Mot station delays it which I believe happened in this case caught us off guard and we tried to complete repairs immediately after receiving the vehicle back from Mot testing. Please rest assured that we try our best to keep all our customers notified but on some occasions there may have been a delay due to lack of staff. We anticipate to provide you with best possible service if you wish to use us in future. Many thanks
Good service, quick turnaround
Much appreciated Oliver. Many thanks
2nd time I've used All 4 Wheels as I was so impressed from the first time. Very patient with me in arranging collection of vehicle as I am not home often. Work was done to standard expected. More work was required then initially thought but they were upfront about it and new price agreed no problem.
Much appreciated Shaun. We will try to do our best in future also. Many thanks
Cannot recommend enough. AMAZING service. Always kept in the loop about what's going on. Really reliable, lovely people not just wanting to take your money and run. Will always return here for car issues. THANK YOU. Most reasonable pricing I could come across and beats all competition.
Really appreciate your kind gesture Ricky. We will make sure to look after you with whatever requirements in future. Best regards
I would 100% recommend these guys. My car needed a bodywork repair. They were the cheapest quote I received by far and picked up the car from my house on a Sunday and delivered it back two days later with the bodywork looking perfect. I even got a 10% voucher off any further work!
WE REALLY VALUE AND APPRECIATE YOUR KIND GESTURE AND LOOK FORWARD TO PROVIDING YOU WITH A BETTER SERVICE IN FUTURE. BEST REGRADS FROM ALL OF US.
Great job, very well done.
MUCH APPRECIATED MILES. MANY THANKS.