Did the job well, good service on the work. Also carried out MOT and service but then lost my logbook and failed to return any of my messages when I tried to chase this up - which will have an effect on the value of my car when I come to sell it.
GOOD AFTERNOON DENNIS. ITS RATHER UNFORTUNATE THAT INFACT YOUR VEHICLE WAS OUR FIRST JOB AND WE TRIED TO DO OUR BEST TO PROVIDE YOU WITH THE SERVICE REQUIRED HOWEVER, WE STILL HAVE YOUR SERVICE BOOK WHICH WAS STAMPTED AND READY TO BE POSTED OR DROPPED TO YOU BUT WE HAVE TRIED CALLING YOU NUMEROUS TIMES WITH NO RESPONSE. IT IS NOT LOST AND HAS BEEN WITH US EVER SINCE BUT AS DUTY OF CARE WE DID NOT WANT TO SEND IT TO THE ADDRESS WITHOUT CONTACTING YOU. HOPE TO HEAR FROM YOU AS IT HAS BEEN A PLEASURE DEALING WITH YOU. MANY THANKS.
Overall not the best experience or greatest customer care I've seen from a business. I went to the garage for a diagnosis to find the fault with my car. The garage owner seemed nice, friendly and knowledgeable. We talked about the issues relating to the fault with my car but I could not make an immediate decision to get the car fixed on the day. When I was ready to proceed there was no reply from the garage. I tried to contact them by phone and via the site but my request was ignored. Very unprofessional and disappointing customer care. Pros: Initial quick response to my inquiry and friendly garage owner Cons: Garage was not easy to find as it is amongst many other garages in an industrial area and not sign posted Poor customer care – hard to get hold of on the phone and messages via the site were seen (confirmed by message status on the site) but were ignored
in regards to the actual discussion and diagnosis we did not charge the customer and gave him the honest advice that auto gearbox on Audi needed to be checked and dealt with by Audi dealers as it could cost him stress and loss of money fishing around. He also needed 2001 Vauxhall corsa semi auto to be recovered and repaired which we advised that the job may cost well beyond the value of the vehicle but obviously he needed cost effective as possible. We advised honestly and professionally at the best of our ability however we can't win every time. We also tried to call the customer but I realise he has posted the job back on. I would still stress to mr kamal that rather wasting time and money on getting various quotes he needs to address the reality and accept that the job will be extremely costly. But best of luck and we hope to provide you with the best possible service.