Was happy with service although dearer than expected due to other work needed would be more than happy to use again and to recommend
Work done to full satisfaction and there was a small issue,they came home and fixed it immediately. Only reason for 3 stars us because the final cost was 4 times the initial estimate, understand its because of the cost of the parts but still I felt its bit high.
Hi Jayaprakash I am sorry to read of your dissatisfaction with the price of the parts we recently fitted to your vehicle. When you made your original enquiry with us you requested that we quote on front and rear pads. This we did and quoted £98.00 Upon inspection it was identified that the car actually needed rear discs and pads as well as two rear calipers. You were then informed of the situation and the job was quoted at a price of £467.00. You gave us the go ahead but until that point the job was not started therefore giving you the option of proceeding or not. The job was then carried out and you paid the bill. There was a problem which amounted to a little air in the system which we attended to immediately. With regards to the calipers : listed on our computer as downloaded from our supplier, Dingbro, are three price categories. RRP £163.42. Trade £123.23 and Cost £101.25. All net of vat so 20% still to be added. Your calipers were charged out at £122.50 plus vat. I believe we acted in a fair and proper manner with customer service and satisfaction ,as always,our priority. Please understand that our original quotation was for an entirely different job not involving the calipers. Therefore I hope you will accept that the price increase was simply as a result of the different parts being required. Once again I am sorry for any misunderstanding and hope this clarifies the matter. Assuring you of our best attention always and as a goodwill gesture please accept a 20% discount on any future service from our company. Kind regards Drew.