What a very pleasant surprise to find a garage like this in today's money-grabbing world, especially as on the whole, garages generally tend to rip customers off.
I was truly taken aback with the sincere greeting etc from Steve, the owner, when I arrived.
The next surprise was that I was given a ticket to exchange for a complimentary coffee at the delightful tea shop opposite. This is run by two lovely young women who were so friendly and the coffee was delicious too. It crossed my mind that Barnside didn't have to do this. OK, some other garages do of course provide tea and coffee from a machine, but Barnside went the extra mile.
My car did not pass its MOT and failed on worn out ball joints. I actually knew this might be a problem as the previous MOT had an advisory to this effect. I was then booked in to have the repair done. I was also advised that I would NOT be charged a re-test fee.
If possible, I'll leave further feedback once my repair has been done.
Even though my car failed (not Barnside's fault of course), this was a very pleasant experience and I will certainly be a returning customer, not only to B. M. but also to the tea shop - I rather fancy a cream tea and a piece of their delicious-looking cakes!!
I would highly recommend this garage.
