The appointment got made by the Long Eaton garage but the full service and mot was performed at the Heanor garage. Absolutely appalling experience and If possible I will never use KAM Servicing again. It started with the quote. As many others I used this website to obtain the cheapest quote. KAM quoted me 129.99 incl VAT. When the time came to pay, my invoice stated I had been charged £26 VAT over this. I challenged the garage about this and showed them the original quote as displayed on the website and they remained adamant that I was wrong and the website must have made a mistake somewhere. No refund, even though I had forked out £600 which you might think would have persuaded them to refund me £26 to keep a customer satisfied. After I got home and had a chance to go over my invoice properly I noticed I'd been charged for two services that I have not been made aware of nor had I requested these. Firstly an ''ENGINE FLUSH & DRAIN OIL'' at £11.99 including VAT and an ''ADVANCED FORMULA DIESEL TREATMENT'' at £11.99. When I challenged the garage about this, their reply was that they were part of something called the ''good garage scheme'' and they have to perform these service to be part of that scheme. How does that make sense? Surely a garage has to make its customers aware of ALL the work that is being performed as the customers will be paying for ALL of it? Nowhere on the website or in their quote did it say anything about the good garage scheme and the services that come with that. I have spoken to the garage twice about the work that needed doing on my car and during both those conversations the good garage scheme and its services never got mentioned. I must have been an easy target and I have been conned out of £50. It is what it is with the remaining £550, I paid for work that needed doing although I question being charged £54 per hour including vat for labour, a total of £216. My advice, stay away!
