Houghton le Spring Mercedes Garages and Dealers

Quick and efficient

They were very quick at the job kept in contact throughout and informed me that it was not the clutch and got the parts that it was and delivered it back all in the same day as I was expecting it to take 2-3 days would use again just they forgot to email the invoice

Rob and the lads were brilliant! After being let down by my local garage I submitted my details on here. Rob very quickly submitted an excellent price saving me £100.00 on my initial quote. He then contacted me to discuss the issue in detail and even arranged for the car to be collected and dropped back off the very same day, in fact he only had the car 5 hours in total meaning less disruption for me. 5 star job lads will definitely be using you again!

please avoid this garage. i had some work done namely the clutch. the guy who dropped my car back to me took my money and claimed he would email my invoice. after numerous calls to this garage and also who can fix my car contacting them, still no invoice. i,ve had no option but to report this garage to the trading standards and also the motors ombudsman. who can fix my car had stated to me that other customers were claiming they had the same issue as me. no invoice. a warranty would not exist without an invoice. i am very doubous that they actually carried out the full clutch replacement. thats my experience. would i recommend definately not AVOID AVOID AVOID.

Bang on!! Price quoted was the price I paid. They inspected my front discs and pads and said they were fine, no need to replace. Hire car was spot on and a nice little touch giving it to me free of charge for being a first time customer although the £10 charge it would have been, is a good price. Would thoroughly recommend.

An excellent service ... great communications, everything explained simply, flexible and a superb courtesy car. Couldn't recommend them enough!

Steve got back to me with a quote extremely quickly and happily answered any queries I had regarding the price. for example the original quote was £160 which I thought was extremely cheap, I asked a question whether everything was included in the price but the discs were not. this meant the price increased slightly but it was still by the cheapest price by far at £225. I was most impressed when I was offered a brand new courtesy car while mine was having work done, which is a real bonus! all in all the job ended up costing £358 upon the discovery that a calliper needed replacing also, I was more than happy to pay the extra on top of the quote as I was told in good time that it was needed. I found the guys very helpful and easy to deal with and the discovery of an Easter egg and mug after picking my car up made it that bit sweeter..... nice touch!

Steve and the team at Britannia made an excellent job of my car service and MOT. Steve gave friendly and professional advice on my car and as a result it now drives like new. Cannot thank them enough. Great job at a great price. I will be back.

Great price, great service. All work done as expected. Would definitely use again.

Excellent service really friendly and helpful

Great service picked up the same day.

Brilliant service from this company, can't fault them. Collected my car from my home and offered to bring it back again. Price I paid was the same I was quoted. Great local company that I'd use again in a heartbeat.

Quick turnaround as promised, nice bunch of helpful staff, who were happy to help other customers while I waited! Highly rated!

good service will use them again

Excellent service polite staff, I would definately recommend this garage.

Great fast service