Smart Garages in Oxford

Booked online and went to the garage for my appointment but unfortunately they couldn’t order the filter required for the service on time. The garage Principal - Paul explained the situation to me in a very calm manner and apologised for what has happened, he requested to come to my home the next day to pick up the car, take it to the garage, service it free of charge and return it back to my home. The next day Paul came and picked the car as promised, serviced and brought it back, and guess what! the service was free and I didn’t have to pay for it. He again apologised for what happened a day before and stated if I choose to use the garage again in the future they will come to my home to pick the car and return in after the service. Would highly recommended this garage for the way they handled the situation.