Hornchurch Volkswagen Garages and Dealers

I get the following quote from this garage: "Full Service including parts and labour and MOT including fitting of tyres will be £195 we will change oil, all filters, and Fluids and do a engine flush using Forte flush we will also carry a vehicle health check for free. " The think is i don't know what they did there because i left the car at 09:30 and pick up after 4 hours at 13:30, i can see the tyres are changed and mot test paper. I don't know about the oil, filtres, engine flush, fluids and vehicle health check. If the screenwash liquid is part of the "fluids" then they didn't fill-up screenwash tank, rest of the fluids i can't say enything i don't have to much knowledge about, the liquids in rest of the tanks looks at good limit but the tanks caps are still dirty is no marks of touch on them. About the oil, after i drive around 10 miles and checked is look very dirty is black like a old one, if they changed then definitely they didn't make a engine flush, filtres no idea. So if i going back there i wold like to assist at the job and see what happen there.

Did crank seal with out getting go ahead when I asked when I called to find out how the job was going to be told crank seal was leaking and had been replaced I asked how much extra it was going to be to be told there was no extra charge and job was almost finished . When I got back to the garage the job was finished the invoice was handed to me with the price of the seal on it which was only another £12 which we hadn't planed for paying out so managed to scrap that extra when complained invoice was amended to the quoted price then I asked what oil was put in the gearbox to be told 2 different story's one being castrol 70w/90 oil then when I said it was the wrong oil was told the old oil was put back in which would have been mixed with the ird box oil which is a different grade to the gearbox , the correct oil for the gearbox is mtf94 or only equivalent is an 75w/80 api-gl4 spec oil now where the oil is to thick when cold it's hard to engage any gear till warmed up so has ended up with me having to replace the oil for the correct grade at a cost of £36 just for the gearbox oil . So won't be recommending them to anyone

Very nice people, job done to a high standard. Even stayed late after they closed just to finish the job after wrong parts were sent. Thanks guys.

never returned my calls after giving me quote online

Excellent garage and excellent customer service. Clearly answered any questions I had and kept me informed during the service. Very reasonable on price too! Will definitely be my go to garage from now on! Very impressed all round.