very pleased with this site
What is important to me are 2 things, getting the job done and service. Mark, the garage owner, kept me informed all the way, he was ready to work on my car at time stated and he picked me up from my work location after the job was done. Not only this but he could not find the tool in my car to take my alloys of so he found one after ringing some of his garage colleagues. He even sent me a internet link showing me where I could buy such a tool. What more can I expect, nothing.
Because of my husband working shifts I was unable to collect the vehicle from service and thought that this would make life very difficult, but Mark calmly offered to collect and return the vehicle, which to be honest I thought this type of customer service was dead and gone. Although my husband stated there were concerns he had with the car, Mark checked the items and gave them a clean bill of health, we have had other garages take advantage of this and bill us for work that was not carried out or required doing. Overall exceptional customer service and will use again.
Mark is excellent, a really nice guy, trustworthy and knows what he is doing. He is keen on problem solving to find the actua problem instead of replacing unnessary parts in hope. He has diganosed, explained and sorted out the problem ready for a full service after Christmas. I've been looking for a decent mechanic that I can trust for quite some time after some bad experiences with some in Brum.
Fantastic. Very impressed with quality of work from Mark. He has done a super job. I was kept informed every step of the way and the work that was needed to be done was explained to me very clearly, with pictures of the process carried out to remove the dent in my car. Mark was happy to work around my schedule, fitting me in during the weekend and very kindly dropped me back home. Fantastic customer care, amazing quality of service. Would happily recommend Mark to anyone.
I have an excellent imagination, but can think of no way in which the service provided by Online Autos could possibly have been better or more reasonably priced. Will certainly use them again.
Very good service. Did everything that I asked for and also cleaned the car and greased the door hinges. Did not rush and force anything else. Highly recommended.
Great service. Highly recommended!
Very friendly and efficient service. Really impressed with the open and honest advice, definitely recommend this garage
Great bunch of guys, hopefully sorted the problem with a simple fix. They even washed my car!