Pro: I had a timing chain and waterpump replaced with 3 months warranty, I appreciate they undertook a difficult job and got it done. the staff were polite enough, they returned my old parts as requested and also offered a courtesy car(didn't accept) and a pick up and drop off service ( £40)
Con: Bad time management, lack of communication at times. From pick up to drop off took well over 24 hours. I've had this job done a lot quicker and cheaper before. I was not told an estimated time for completion,updated on any progress nor told that my car had to stay overnight and I had to spend most of the next day waiting for them. I felt I had to constantly chase these people because every time given for completion was missed. If I knew it wouldn't have arrived until close to 3pm after been told the next morning,then lunchtime, then it's leaving within 45 mins I would of used their courtesy car which was offered but I refused.
I had to miss a day of work so I had the time to take the car for a Mot literally straight after it was dropped off and can confirm that it did not prevent me from passing my Mot which is why I had this job done in the first place . I hope to expect this chain would not need replacing until my mileage is well over 100k but I waterpump is working well.
3/5 they can get the job done but who knows how long it'll take.
