I originally wanted my brake discs and pads replacing, but then extended this to having my MOT and service done at the same time. Jerome gave me a really reasonable quote for all the work, and a discount for booking it all in together. He broke everything down in plain English so I could see exactly what every element of the work cost. He reassured me about the parts he was using and that he would take good care of my car. He offered a pick up and drop off service, which was incredibly convenient. He was really communicative and I just felt that he was a genuine bloke. When he actually did the work, I got a message to say that all the work had been done, but during the service, he had discovered that the spark plugs that were to be replaced had fused to the coils (I think) so if he forced them out, he would risk breaking the coils and then it would be expensive to replace the plugs and the coils. He explained that the spark plugs were working fine, so it was up to me whether I wanted him to continue or not. Other garages may not have been so honest, and just proceeded and then charged me the extra! Jerome recognised that I was already spending a fair amount of money, and that I may not have much more to spend, which I felt was very kind. I just felt that the service was excellent. Also, Tom, who came to pick the car up, was really pleasant and professional, too. I have full trust in Jerome, and will certainly return to him for all future work on my car. The car even got a complimentary clean!
Thanks very much to you and your team, Jerome.
