Policies And Procedures
We have our own presence in various social media to present ourselves, provide information, get in touch with the respective users and to communicate with them.
Purposes of data processing:
We operate open public profiles in social networks. The social networks we use in detail can be found below.
Social networks such as Facebook, X (formerly Twitter), etc. can generally analyse your user behaviour extensively when you visit their website or a website with integrated social media content (e.g. like buttons or advertising banners). A visit to our social media presences initiates numerous data protection-relevant processing operations. In detail:
If you are logged in to your social media account and visit our social media presence, the operator of the social media portal can match this visit to your user account. Your personal data may also be collected even if you are not logged in or do not have an account with the respective social media portal. In this case, this data is collected, for example, via cookies that are stored on your end device or by recording your IP address. With the so collected data, the operators of the social media portals can create user profiles, in which your preferences and interests are stored. In this way, interest-based advertising can be displayed within and outside the respective social media presence. If you have a account with the relevant social network, the interest-based advertisement can be displayed on all devices on which you are or were logged in.
We collect information in the following ways:
Commenting and interacting with our posts.
We receive information about you and your person through comments or your interaction (likes etc.) on our social media presences. This enables us to draw conclusions about your profile and your publicly accessible data.
How we use your data and the legal basis for this
We use your data to improve our services, customer communication and increase customer satisfaction.
Legal basis:
This is often necessary to improve our services for you as a customer or service partner. Our social media appearances are supposed to ensure the widest possible presence on the Internet. This is a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR UK.
In other cases, this is necessary for our legitimate interests (including managing our relationship with drivers and mechanics, enforcing our contractual rights and resolving disputes).
How your information may be shared and with whom
Our employees who need to have access to your personal data will have access to it in order to provide Services to you and for the purposes detailed above.
The analytical processes initiated by the social networks may be based on different legal bases, which must be specified by the operators of the social networks (e.g. consent within the meaning of Art. 6 para. 1 lit. a GDPR UK).
Please also note that we cannot reproduce all the processes on the social media portals. Therefore, depending on the provider, further processing may be carried out by the operators of the social media portals. For details, please refer to the terms of use and privacy policy of the respective social media portals.
Controller and claiming of rights
If you visit one of our social media sites (e.g. Facebook), we are jointly responsible with the provider of the social media platform for the data processing operations caused by this visit. You can basically exercise your rights (information, correction, deletion, restriction of processing, data transferability and complaints) both against us and against the operator of the respective social media portal (e.g. against Facebook).
Please note that despite the joint responsibility with the social media portal operators, we do not have full control over the data processing operations of the social media portals. Our options depend largely on the corporate policy of the respective provider.
Storage Period
The data collected directly by us via the social media presence will be deleted from our systems as soon as the purpose for storing them no longer applies, you request us to delete them, revoke your consent to storage or the purpose for storing the data no longer applies. Any cookies stored remain on your terminal device until you delete them. Mandatory legal provisions - in particular retention periods - remain unaffected.
We have no influence on the storage period of your data, which is stored by the providers of social networks for their own purposes. For details, please contact the operators of the social networks directly (e.g. in their privacy policy, see below).
Our presences in overview:
We have a presence at Facebook. Provider is the Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Facebook use advertising cookies. If you want deactivate Facebook Advertising cookies, use this Link: https://www.facebook.com/help/336858938174917. Details on how they handle your personal data can be found in the privacy policy of Facebook: https://www.facebook.com/help/1297502253597210.
We have a presence at LinkedIn. Provider is the Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. LinkedIn use advertising cookies. If you want deactivate LinkedIn Advertising cookies, use this Link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out. Details on how they handle your personal data can be found in the privacy policy of LinkedIn: https://www.linkedin.com/legal/privacy-policy.
We own a channel at Instagram. Provider is the Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Details on how they handle your personal data can be found in the privacy policy of Instagram: https://en-gb.facebook.com/help/instagram/155833707900388.
OneTrust
We have a profile at OneTrust for reviews of our services. Provider is the Trustpilot A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen K. Details on how they handle your personal data can be found in the privacy policy for reviewers of OneTrust: https://hrtechprivacy.com/en/brands/glassdoor#privacypolicy.
YouTube
We own a channel at YouTube. Provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. Details on how they handle your personal data can be found in the privacy policy of YouTube: https://policies.google.com/privacy?hl=en-GB&gl=de#infocollect
TikTok
We own a channel at TiKTok. Provider is in a joint controllership the TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Irland and TikTok Information Technologies UK Limited, 4 Lindsey St, Barbican, London EC1A 9HP, United Kingdom. Details on how they handle your personal data can be found in the privacy policy of TikTok: https://www.tiktok.com/legal/page/eea/privacy-policy/en.